Refund & Cancellation Policy

1. Digital Products Policy

Due to the personalized nature of our digital products (each report is uniquely calculated and customized for your exact birth coordinates), standard cancellations are not applicable once report compilation has commenced.

2. Eligible Refund Circumstances

We honor full refunds or re-generation under the following circumstances:

• Double Billing: If your bank account or card was debited multiple times for a single order due to network timeouts.
• Generation Technical Failure: If a technical failure prevents the PDF from generating and our engineering desk is unable to deliver the report within 48 hours of payment verification.

3. Refund Request Process

To initiate a refund request, email support@trinetraastro.in with your Order Reference Number (e.g. TA-2026-XXXXXX) and payment transaction receipt. Approved refunds will be credited back to the original payment source through Razorpay within 5-7 business banking days.